Frequently Asked Questions

Why Should I rent a GoCamper?

That is a fantastic question! We've built our campervans to be best suited for getting around and camping on Vancouver Island and the Pacific North West. The vans are easy to drive and park, they don't require RV hookups or specific RV campsites, and are easier on your wallet at the gas station. You'll still enjoy the convenience of a full-sized RV while retaining the experience of making your camp for the night. You'll also love the flexibility and mobility a smaller camper van can provide. A GoCamper is truly the best of both worlds. 

 What is included in the Daily-Rate?

Our daily rate includes: the GoCamper and all it’s contents, insurance for one driver, 165 kilometres per day (unlimited option available or .25c per km extra), all the bedding, cooking equipment, propane/butane, camping chairs, and we don't hide any extra charges, 22 litres of fresh water, Apple CarPlay/Android Auto, roof racks, awning, etc. You really just need your clothes and a quick stop at the grocery store to get your adventure underway.

 When can I pick up the van and when must I drop it off?

The van is yours starting at 9AM on the day of your booking. Just let us know when you are arriving and we will make sure to meet you with your GoCamper and send you on your way. The van is due back by 5pm on the last day of your booking. Your rental period is decided by the number of days booked.

Where do we pick-up our GoCamper?

Our vans are located at our shop near downtown Victoria. All pickups will be at our shop and by appointment only. We’ll contact you about a week before your booking to arrange a time that best suits you. Google Maps Location.

 

Where can I find information to help plan my Vancouver Island adventure?

We've gathered up as many resources as we could about Vancouver Island and built it into our website. Head to the Vancouver Island section of our website and find a wealth of information to help you plan your adventure.

 

How do I get to Vancouver Island?

Getting to Vancouver Island is easy! The simplest way to arrive would be to fly into Victoria International Airport. If you are on foot, then you will be taking one of the many Vancouver Island Ferries. BC Ferries has many routes servicing the island with the Tsawwassen - Swartz bay route arriving in Sidney, about a 25 minute drive from our shop.

 

Can I leave Vancouver Island with my GoCamper?

New for 2025! Our GoCampers are able to travel the Pacific North West. New adventure routes can be seen on our suggest

We brought a lot of luggage with us. Is there a place we can store some items while we’re exploring the Island?

Of course. We have large shop space and can store your extra bags for you. No charge. Scarlett the German Shepherd will watch over them while you’re away enjoying the Island.

 

Can I bring my dog?

Yes, we accept all well behaved dogs! We are happy to host your pet, we just ask you let us know you will be bringing them along by choosing the Pet Cleaning Fee in the additional options at the time of booking. We charge $75 fee for the extra cleaning the van will need. This fee includes; deep cleaning of the van, a set of bowls, towel and a roll of poop bags.

 

What age do I have to be to rent a GoCamper?

The minimum age to rent a GoCamper is 23 years old.

 

How much does it cost to rent a GoCamper?

Our rates vary slightly by season. However, they include the necessary insurance, equipment rentals at no extra charge. Please check our booking page for our current rates. 

 

How many people can we fit into a GoCamper?

Classic GoCamper (Bear, Wolf, Orca): Two max. Our GoCamper Classic can safely transport and sleep two at a time.

GoCamper Mini: Four Max. Our GoCamper Mini can safely transport and sleep 4 individuals.

Please don't try to sneak extra guests into your GoCamper as there are no seat belts for them. It's unsafe and a violation of our terms and conditions.

 

Is there a minimum rental period? 

The minimum rental period is 5 days during the Summer season (May to September). During the shoulder season (March, April, October, November) the minimum rental period is 3 days.

 

Can we extend our rental while we are on the road?

We book up fast! However, sometimes your GoCamper will be available for an extra day or two. Just give us a call or text and we'll let you know.

 

What do we do if we get a flat tire? 

Call us. We'll work with you to find the best solution to get you back on the road. All our vehicles have Roadside Assistance, they’ll happily come get you as long as you are on a paved road.

 

Can we park and sleep anywhere?

You'll see "NO CAMPING" and "NO OVERNIGHT PARKING”. These signs are in the obvious "do not camp here" spots. For example: waterfronts and public parks. There are over a hundred full facility campgrounds on the Island and around 1,100 recreational campsites. If you like to plan ahead, make a Parks Canada campground reservation, BC Parks campground reservation, also CampVI is a great resoruce And for some very detailed information about where to stop head to vancouverisland.com. 

 

How long is the campervan? Do I need to make special campground reservations? 

Our vehicles are converted Chevrolet Expresses and Dodge Grand Caravans measuring in at approximately 18-20ft feet long so special RV sites aren't necessary. Also, our vehicles are equipped with a secondary battery system. We generate charging power from the vehicles' alternator while driving and solar panels while stationary.

No need for plug-ins (although we do have shore power) or RV hookups. 

 

Do you need to see a driver's license?

Of course! We’ll need to see a Full Driver's License from your issuing country. The license must be a full valid license from the issuing country. This is very important. We cannot let you drive our vehicles without one.

 

What should I expect when I come to pick-up the GoCamper?

You will need two things to make picking up your GoCamper smooth and quick. 

1. Credit Card 2. Drivers License.

We'll need you to fill in some details about yourself and sign our rental agreement. We will also swipe a credit card and give you a complete tour of your van to ensure you’re ready to hit the road.

 

What insurance options are available? 

Our rates include basic insurance for your GoCamper under the Laws of British Columbia. Our insurance policy is a Collision and Comprehensive policy with $5M in Liability. Our damage deposit ($1000 pre-auth) is held until the vehicle is returned to us and checked for damage. The damage deposit would go towards covering any damage to the vehicle or its contents and the remainder refunded. In the case of an at fault collision the whole amount would be used as the deductible. We do recommend you to look into your own travel insurance to make sure you’re covered for flight cancellations, delays, etc.

What is your cancellation policy?

Cancellation Policy: Fully refundable (minus a 3% transaction fee) if cancelled more than 30 days before before your reservation. 

If you cancel between 30 and 7 days before your reservation, your deposit can be put towards a future trip within 12 months but is not refundable.

If you cancel less than 7 days before your reservation, 50% of the cancelled rental days (your booking deposit) are due.

 

Where are you based an what time are you open?

We are based just outside downtown Victoria, BC and we are open by appointment only. That means when you make a booking you can arrange a time that suits your schedule and we'll be there to meet you.

 

Are the any hidden fees or taxes? 

Hidden fees, no! Taxes are the standard 12% GST+PST which you should expect to pay on almost everything in British Columbia.

 

Can we take our GoCamper off-roading?

We know that some of the trail heads and must see sights require using some improved dirt logging roads which is okay. But serious off-roading and wandering blindly into the wilderness ain't cool. As stated in the Rental Agreement: off-roading damage and negligent vehicle damage will be considered the driver's financial responsibility. 

 

What happens if the vehicle has a mechanical problem?

We keep the GoCampers regularly maintained at a local workshop on a preventive maintenance schedule. Mechanical issues can occur on any vehicle, new or old. If something does happen, a lovely roadside technician will make their way out to help you. However, mechanical issues related to neglect, dangerous driving, or driving under the influence will not be covered and are the responsibility of the renter. This is covered in our Rental Agreement.  

Do we need to clean and fuel the GoCamper before returning it? 

Yes, the GoCamper will be delivered with a full tank of fuel so we need it back with a full tank of fuel. It will also be delivered spick and span. We expect the GoCamper back in a similar condition that you found it in. This also allows you the chance to make sure you have packed up all your belongings and checked for any damage to the vehicle.

Is there something we’ve missed? Reach out using the form below and we’ll get back to you.